{"id":3195,"date":"2026-09-28T19:12:39","date_gmt":"2026-09-28T19:12:39","guid":{"rendered":"https:\/\/benefits.aecom.com\/us\/?page_id=3195"},"modified":"2026-10-15T16:28:15","modified_gmt":"2026-10-15T16:28:15","slug":"new-york-life-transition-faqs","status":"publish","type":"page","link":"https:\/\/benefits.aecom.com\/us\/new-york-life-transition-faqs\/","title":{"rendered":"New York Life Transition FAQ"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Effective January 1, 2027, AECOM will transition from The Hartford to New York Life for U.S. life insurance, accidental death &amp; dismemberment (AD&amp;D) insurance, disability insurance, and leave of absence administration. This FAQ answers common questions about the transition, including coverage, claims, leave administration, and support resources.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For detailed information about the types of leave available and how to get started, please refer to the <a href=\"https:\/\/benefits.aecom.com\/us\/leaves-of-absence-and-disability\/\" target=\"_blank\" rel=\"noreferrer noopener\">Leaves of Absence page<\/a> on the Benefits and Wellbeing site.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>General Information<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>What is changing and when?<\/strong>&nbsp;&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AECOM will transition from The Hartford to New York Life for <s>l<\/s>ife insurance, accidental death &amp; dismemberment (AD&amp;D) Insurance, disability insurance, and leave of absence (LOA) administration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This means New York Life will become your provider for these benefits and will administer new disability claims and leave requests beginning January 1, 2027.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why is AECOM making this change?<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AECOM regularly reviews its benefits programs to help ensure you have access to competitive benefits and a positive experience when using those benefits.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">New York Life is a well-established provider of disability and leave administration services. It offers online claim and leave management tools, as well as support resources to assist employees throughout the claims and leave process.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Will I need to re-enroll because of the transition to New York Life?<\/strong>&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No. The transition to New York Life does not require you to re-enroll solely because the carrier is changing. However, you should review your benefits during Open Enrollment (October 19 \u2013 November 6, 2026) and make any updates that best meet your needs for 2027. There are some new enhancements and special enrollment opportunities. Learn more in the sections below.&nbsp;&nbsp;&nbsp;\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Will my benefits be interrupted during the transition?<\/strong><\/strong>&nbsp;\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AECOM and New York Life are working together to provide a smooth transition and minimize disruptions in coverage, leave administration, and claims processing.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have an active leave or disability claim that extends into 2027, AECOM and New York Life will coordinate the transfer of applicable information and provide instructions if any action is required on your part. See Disability Benefits and Leave Absence section below for more information.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Additional Details<\/h2>\n\n\n<div class=\"wp-block-aecom-blocks-aecom-accordion\">\n\t<div class=\"accordion\" id=\"accordion-1768395715781-kpsf54g25\">\n\t\t\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768395715872-bolie3ohf\" aria-expanded=\"false\" aria-controls=\"accordion-1768395715872-bolie3ohf\">\n        <strong>Life insurance and AD&amp;D<\/strong>\u00a0\u00a0      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768395715872-bolie3ohf\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768395715781-kpsf54g25\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\"><strong><strong><strong>Will my life insurance coverage change?<\/strong>&nbsp;<\/strong><\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AECOM will continue to automatically provide basic life and AD&amp;D insurance at no cost to you. If you want additional coverage for yourself or your family, you may continue to elect supplemental life insurance as a new hire, during Benefits Open Enrollment or within 31 days of a qualifying life event. Learn more on our <a href=\"https:\/\/benefits.aecom.com\/us\/life-insurance-and-accidental-death-dismemberment-add\/\" target=\"_blank\" rel=\"noreferrer noopener\">Benefits and Wellbeing site.<\/a>&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While the provider is changing, life insurance plan features and coverage rules will remain the same with an added new coverage option for child supplemental life insurance (see below).&nbsp;&nbsp;&nbsp;<\/p>\n\n\n<div class=\"wp-block-aecom-blocks-aecom-accordion\">\n\t<div class=\"accordion\" id=\"accordion-1768396035457-0i9a3osra\">\n\t\t\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768396035578-g4beun560\" aria-expanded=\"false\" aria-controls=\"accordion-1768396035578-g4beun560\">\n        <strong>Will my life insurance rates change?<\/strong>\u00a0\u00a0\u00a0\u200b      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768396035578-g4beun560\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768396035457-0i9a3osra\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">Yes. Beginning January 1, 2027, supplemental life insurance rates will <strong>decrease<\/strong> under New York Life. Rates will continue to be based on factors such as age and coverage levels. Updated rates are available in the 2027 Supplemental Life and AD&amp;D Insurance Rates flyer.<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768396035586-p2i8ebo2o\" aria-expanded=\"false\" aria-controls=\"accordion-1768396035586-p2i8ebo2o\">\n        <strong><strong>Are there any new coverage options or special opportunities?<\/strong>\u00a0<\/strong>\u00a0\u200b      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768396035586-p2i8ebo2o\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768396035457-0i9a3osra\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">Yes. Beginning in 2027, you may elect a new Child Supplemental Life Insurance option of $20,000, in addition to the existing $10,000 option.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, during 2027 Open Enrollment (October 19 \u2013 November 6, 2026), you have a special opportunity to enroll in or increase coverage up to the Guaranteed Issue (GI) amount without providing Evidence of Insurability (EOI).&nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768396628008-ifo7ehr0s\" aria-expanded=\"false\" aria-controls=\"accordion-1768396628008-ifo7ehr0s\">\n        <strong><strong>I <strong>need to file a life insurance claim. Who should I contact?<\/strong><\/strong><\/strong>\u00a0\u200b      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768396628008-ifo7ehr0s\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768396035457-0i9a3osra\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">Life insurance claims are generally administered based on the date of death, not the date the claim is filed.&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">If the date of death occurred <strong>before January 1, 2027<\/strong>, contact <strong>The Hartford<\/strong>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">If the date of death occurred <strong>on or after January 1, 2027<\/strong>, contact <strong>New York Life<\/strong>.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For step-by-step instructions on filing a claim with New York Life, review the <a href=\"http:\/\/benefits.aecom.com\/wp-content\/uploads\/documents\/US\/life_insurance\/nyl_how_to_file_your_absence_or_disability_request.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to file your life and ADD claim<\/strong> <\/a>flyer.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also find claim filing contact information in the <strong>Contacts and R<\/strong><strong>esources<\/strong> section below.&nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768395715879-0o4woli1m\" aria-expanded=\"false\" aria-controls=\"accordion-1768395715879-0o4woli1m\">\n        <strong>Disability Benefits<\/strong>\u00a0\u200b      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768395715879-0o4woli1m\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768395715781-kpsf54g25\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\"><strong>Are my disability benefits changing?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No. Your short-term disability (STD) and long-term disability (LTD) benefits will not change. The only change is that New York Life will administer new disability claims beginning January 1, 2027.&nbsp;&nbsp;<\/p>\n\n\n<div class=\"wp-block-aecom-blocks-aecom-accordion\">\n\t<div class=\"accordion\" id=\"accordion-1768396083545-49ap2sqa2\">\n\t\t\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768396083642-vukd805i3\" aria-expanded=\"false\" aria-controls=\"accordion-1768396083642-vukd805i3\">\n        <strong><strong>Are there any new opportunities with the transition to New York Life?\u00a0<\/strong>\u00a0\u00a0<\/strong>\u00a0\u200b      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768396083642-vukd805i3\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768396083545-49ap2sqa2\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">Yes, during 2027 Open Enrollment&nbsp;(October 19 \u2013 November 6, 2026) you have a special opportunity to enroll in LTD coverage or increase coverage without providing EOI.&nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768396083649-3a2nz0c9v\" aria-expanded=\"false\" aria-controls=\"accordion-1768396083649-3a2nz0c9v\">\n        <strong>I need to file a disability claim. Who should I contact?<\/strong>\u00a0\u00a0      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768396083649-3a2nz0c9v\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768396083545-49ap2sqa2\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">The company responsible for your claim depends on your disability date (when you stop working due to your medical condition or disability):&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">If your disability begins before <strong>January 1, 2027<\/strong>, contact <strong>The Hartford<\/strong>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">If your disability begins on or after <strong>January 1, 2027<\/strong>, contact <strong>New York Life.&nbsp;<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For example, if your disability begins in December 2026 but you do not submit your claim until January 2027, you will still contact <strong>The Hartford<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For step-by-step instructions on filing a disability claim with New York Life, review the <a href=\"http:\/\/benefits.aecom.com\/wp-content\/uploads\/documents\/US\/life_insurance\/nyl_how_to_file_your_absence_or_disability_request.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to file your absence or disability request flyer<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also find claim filing contact information in the <strong>Contacts and&nbsp;R<\/strong><strong>esources<\/strong> section below.&nbsp;&nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768396868892-c9dgq3wja\" aria-expanded=\"false\" aria-controls=\"accordion-1768396868892-c9dgq3wja\">\n        <strong>What if my disability or leave begins before January 1, 2027, but continues into 2027?<\/strong>\u00a0\u00a0\u00a0\u200b      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768396868892-c9dgq3wja\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768396083545-49ap2sqa2\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">If your disability begins before January 1, 2027, The Hartford will continue administering your disability claim, even if the claim extends into 2027. However, some leave administration activities, including FMLA claims, will transition to New York Life beginning January 1, 2027.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your leave or claim is affected by the transition, you will receive guidance specific to your situation.&nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768396868892-c9dgq3wja\" aria-expanded=\"false\" aria-controls=\"accordion-1768396868892-c9dgq3wja\">\n        <strong><strong>How do I file a disability claim with New York Life?<\/strong>\u00a0\u00a0<\/strong>\u00a0\u200b      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768396868892-c9dgq3wja\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768396083545-49ap2sqa2\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">You can submit a disability claim online or by phone through New York Life.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To file online (Beginning January 1, 2027):<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">Visit <a href=\"https:\/\/mynylgbs.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>MyNYLGBS.com<\/strong><\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">Select the option to start a new disability claim&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">Complete and submit the requested information&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To file by phone (Beginning January 4, 2027):<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">Call <strong>888.842.4462<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">Representatives are available Monday through Friday from <strong>7:00 a.m. to 7:00 p.m. CT<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">Spanish-speaking representatives are available&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To help expedite your claim, have your Social Security Number, date of birth, contact information, healthcare provider information, and any applicable workers&#8217; compensation information available when filing.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more tips, please review the <a href=\"http:\/\/benefits.aecom.com\/wp-content\/uploads\/documents\/US\/life_insurance\/nyl_how_to_file_your_absence_or_disability_request.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to file your absence or disability request flyer.<\/a> &nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768396927366-jxhwuotjb\" aria-expanded=\"false\" aria-controls=\"accordion-1768396927366-jxhwuotjb\">\n        <strong>Leave of Absence<\/strong>\u00a0\u00a0      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768396927366-jxhwuotjb\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768395715781-kpsf54g25\">\n      <div class=\"accordion-body\">\n        \n\n<h6 class=\"wp-block-heading\"><strong>What is changing for leave administration?<\/strong>&nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Beginning January 1, 2027, New York Life will become AECOM&#8217;s leave of absence administrator. If you request a leave on or after January 1, 2027, you will work directly with New York Life. <\/p>\n\n\n<div class=\"wp-block-aecom-blocks-aecom-accordion\">\n\t<div class=\"accordion\" id=\"accordion-1768397015109-54ey60j0f\">\n\t\t\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768397015222-1rla4arn6\" aria-expanded=\"false\" aria-controls=\"accordion-1768397015222-1rla4arn6\">\n        <strong><strong>What types of leave will New York Life administer?<\/strong>\u00a0\u00a0\u00a0\u00a0<\/strong>      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768397015222-1rla4arn6\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768397015109-54ey60j0f\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">New York Life will administer most AECOM leave programs, including:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"  \">Family and Medical Leave Act (FMLA) leave&nbsp;<\/li>\n\n\n\n<li class=\"  \">Parental leave&nbsp;<\/li>\n\n\n\n<li class=\"  \">Military leave&nbsp;<\/li>\n\n\n\n<li class=\"  \">Personal leave&nbsp;<\/li>\n\n\n\n<li class=\"  \">Applicable state leave programs&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768397015233-zv0cr0h93\" aria-expanded=\"false\" aria-controls=\"accordion-1768397015233-zv0cr0h93\">\n        <strong><strong><strong>Leave transition for existing Hartford claims extending into 2027<\/strong>\u00a0<\/strong>\u00a0\u00a0<\/strong>\u200b      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768397015233-zv0cr0h93\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768397015109-54ey60j0f\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">If you already have a disability or pregnancy leave request with The Hartford and your leave begins before January 1, 2027, you should continue following your current leave reporting procedures with The Hartford. If your leave extends into 2027, AECOM and New York Life will work together to transfer the appropriate leave information to support the continued administration of your leave.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on your situation, you may temporarily interact with both vendors during the transition. For example, if you are on a pregnancy leave or have a disability claim that begins before January 1, 2027, The Hartford will continue to administer and pay any disability benefits associated with your 2026 claim, while leave administration activities, such as FMLA, parental leave, or other job-protected leave tracking, may transition to New York Life beginning January 1, 2027.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your leave is affected by the transition, you will receive communications from New York Life with guidance specific to your situation, including updated contact information, details about the transition, and any actions you may need to take.&nbsp;&nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768396963227-4xq56f33f\" aria-expanded=\"false\" aria-controls=\"accordion-1768396963227-4xq56f33f\">\n        <strong>Massachusetts and New Jersey Employees<\/strong>\u00a0      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768396963227-4xq56f33f\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768395715781-kpsf54g25\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\"><strong>I live or work in Massachusetts or New Jersey. What is changing for me?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Effective January 1, 2027, the process for filing state disability and certain state leave claims will become simpler.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Today, if you need to file a disability claim or take an eligible leave, you may need to work with both the state and AECOM&#8217;s disability administrator. Beginning January 1, 2027, AECOM will offer a private plan through New York Life for eligible claims. This means New York Life will help manage both the AECOM and state portions of the process, providing a more streamlined experience.<\/p>\n\n\n<div class=\"wp-block-aecom-blocks-aecom-accordion\">\n\t<div class=\"accordion\" id=\"accordion-1768397518990-jt3cqkqi7\">\n\t\t\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768397519159-ji6vrp3iw\" aria-expanded=\"false\" aria-controls=\"accordion-1768397519159-ji6vrp3iw\">\n        <strong><strong>What does a private plan mean?<\/strong>\u00a0\u00a0<\/strong>\u00a0      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768397519159-ji6vrp3iw\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768397518990-jt3cqkqi7\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">A private plan allows New York Life to administer <strong>both<\/strong> the AECOM and state portions of eligible disability and leave claims.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This means you won&#8217;t need to submit claims separately with both the state and AECOM&#8217;s disability administrator. Instead, you&#8217;ll work directly with New York Life, making the process easier to navigate.&nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768397519159-ji6vrp3iw\" aria-expanded=\"false\" aria-controls=\"accordion-1768397519159-ji6vrp3iw\">\n        <strong><strong>Will I still need to contact the state to file a claim?<\/strong>\u00a0\u00a0\u00a0<\/strong>\u00a0      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768397519159-ji6vrp3iw\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768397518990-jt3cqkqi7\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">No. Beginning January 1, 2027, New York Life will administer both the AECOM and state portions of eligible claims.&nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768397519159-ji6vrp3iw\" aria-expanded=\"false\" aria-controls=\"accordion-1768397519159-ji6vrp3iw\">\n        <strong><strong>Will I receive more information if I am impacted by these changes?<\/strong>\u00a0\u00a0\u00a0\u00a0<\/strong>\u00a0      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768397519159-ji6vrp3iw\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768397518990-jt3cqkqi7\">\n      <div class=\"accordion-body\">\n        \n\n<p class=\"wp-block-paragraph\">Yes. If you live or work in Massachusetts or New Jersey, you&#8217;ll receive additional communications before January 1, 2027, with details about the new process and any actions you may need to take.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions about these changes, please contact the<strong> <\/strong>leave team at LOA@aecom.com.&nbsp;<\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"accordion-item wp-block-aecom-blocks-aecom-accordion-item\">\n    <h2 class=\"accordion-header\">\n      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-1768396970554-4xyt1z6ky\" aria-expanded=\"false\" aria-controls=\"accordion-1768396970554-4xyt1z6ky\">\n        <strong>Contacts and Resources<\/strong>\u00a0\u00a0      <\/button>\n    <\/h2>\n    <div id=\"accordion-1768396970554-4xyt1z6ky\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordion-1768395715781-kpsf54g25\">\n      <div class=\"accordion-body\">\n        \n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th>Need help with<\/th><th><strong>If event occurred before January 1, 2027, contact The Hartford<\/strong>&nbsp;<\/th><th><strong>If event occurred on or after January 1, 2027, contact New York Life<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>Disability or LOA:&nbsp;<\/strong>&nbsp;<br>&nbsp;<br><strong>Information, customer support or filing and managing a claim<\/strong>&nbsp;<\/td><td><strong>Website:<\/strong> <a href=\"https:\/\/abilityadvantage.thehartford.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">AbilityAdvantage.TheHartford.com<\/a>&nbsp;<br>&nbsp;<br><strong>Phone:<\/strong> 866.262.7316<\/td><td><strong>Website<\/strong> (Available beginning January 1, 2027): <a href=\"https:\/\/mynylgbs.com\" data-type=\"link\" data-id=\"mynylgbs.com\" target=\"_blank\" rel=\"noreferrer noopener\">MyNYLGBS.com<\/a>&nbsp;<br>&nbsp;<br><strong>Phone <\/strong>(Available beginning January 4, 2027): 888.842.4462&nbsp;&nbsp;<br>&nbsp;<br>Hours: Monday-Friday, 7:00 am \u2013 7:00 pm CT&nbsp;<br>&nbsp;<br>&nbsp;<br><strong>Mailing Address<\/strong>&nbsp;<br>New York Life Group Benefit Solutions&nbsp;<br>PO Box 81077&nbsp;<br>Cleveland, OH 44181&nbsp;<br><strong>Fax<\/strong>&nbsp;<br>866.472.3221&nbsp;<br><strong>Email<\/strong>&nbsp;<br><a href=\"mailto:AbsenceManagement@newyorklife.com\" target=\"_blank\" rel=\"noreferrer noopener\">AbsenceManagement@newyorklife.com<\/a>&nbsp;<br><a href=\"mailto:myClaims@newyorklife.com\" target=\"_blank\" rel=\"noreferrer noopener\">myClaims@newyorklife.com<\/a>&nbsp;<br>&nbsp;<br><strong>Helpful resource: <\/strong><a href=\"http:\/\/benefits.aecom.com\/wp-content\/uploads\/documents\/US\/life_insurance\/nyl_how_to_file_your_absence_or_disability_request.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to file your absence or disability request&nbsp;<\/a><\/td><\/tr><tr><td><strong>Life and AD&amp;D:<\/strong>&nbsp;<br>&nbsp;<br><strong>Information, customer support or filing and managing a claim<\/strong>&nbsp;<\/td><td><strong>Website:<\/strong> <a href=\"https:\/\/abilityadvantage.thehartford.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">AbilityAdvantage.TheHartford.com<\/a>&nbsp;<br>&nbsp;<br><strong>Phone:<\/strong> 866.262.7316<\/td><td><strong>Website<\/strong> (Available beginning January 1, 2027): <a href=\"https:\/\/mynylgbs.com\" data-type=\"link\" data-id=\"mynylgbs.com\" target=\"_blank\" rel=\"noreferrer noopener\">MyNYLGBS.com<\/a>&nbsp;<br>&nbsp;<br><strong>Phone <\/strong>(Available beginning January 4, 2027): 888.842.4462&nbsp;&nbsp;<br>&nbsp;<br>Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. ET&nbsp;<br>&nbsp;<br><strong>Helpful resources:&nbsp;<\/strong>&nbsp;<br><a href=\"http:\/\/benefits.aecom.com\/wp-content\/uploads\/documents\/US\/life_insurance\/nyl_life_add_rates.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Supplemental life and AD&amp;D insurance rates&nbsp;<\/a><br><a href=\"https:\/\/benefits.aecom.com\/wp-content\/uploads\/documents\/US\/life_insurance\/nyl_how_to_file_your_absence_or_disability_request.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to file life and ADD&nbsp;<\/a><\/td><\/tr><tr><td><strong>Additional Leave Support or for questions not on this FAQ reach out to the AECOM Leave Team<\/strong>&nbsp;<\/td><td>LOA@aecom.com&nbsp;<\/td><td>LOA@aecom.com&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n      <\/div>\n    <\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Effective January 1, 2027, AECOM will transition from The Hartford to New York Life for U.S. life insurance, accidental death &amp; dismemberment (AD&amp;D) insurance, disability insurance, and leave of absence administration. This FAQ answers common questions about the transition, including coverage, claims, leave administration, and support resources.&nbsp;&nbsp; For detailed information about the types of leave [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3195","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/benefits.aecom.com\/us\/wp-json\/wp\/v2\/pages\/3195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/benefits.aecom.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/benefits.aecom.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/benefits.aecom.com\/us\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/benefits.aecom.com\/us\/wp-json\/wp\/v2\/comments?post=3195"}],"version-history":[{"count":13,"href":"https:\/\/benefits.aecom.com\/us\/wp-json\/wp\/v2\/pages\/3195\/revisions"}],"predecessor-version":[{"id":3760,"href":"https:\/\/benefits.aecom.com\/us\/wp-json\/wp\/v2\/pages\/3195\/revisions\/3760"}],"wp:attachment":[{"href":"https:\/\/benefits.aecom.com\/us\/wp-json\/wp\/v2\/media?parent=3195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}