Support for life’s challenges and emotional wellbeing
Everyone faces challenges from time to time. Whether you need support for your mental health, guidance through a personal or family situation, or resources to help manage everyday responsibilities, the EAP is available to help. Services such as caregiving support, work-life resources and discounts may vary by country.
Access the resources below at no cost to you and your household family members.
Getting started
Access all services through GuidanceResources. Watch a video to learn more.
Online: AECOM employees can log in through Microsoft Authenticator and/or family members can log in through guidanceresources.com (Use Company Web ID: AECOM). Select your country location flag.
App: GuidanceNowSM
Phone: 866.501.7962 (U.S.) or find your local number in the Global Directory
1:1 support
You and your household family members can receive up to five confidential counseling sessions and five wellbeing coaching sessions per issue, per year.
Free confidential counseling
Speak with a master’s or doctoral-level clinician for support with:
- Stress, anxiety and depression
- Grief and loss
- Relationship and family concerns
- Workplace pressures
- Substance use concerns
- Life transitions
Wellbeing coaching
Work with a certified wellbeing coach to help you:
- Build healthier habits
- Improve sleep
- Practice mindfulness
- Manage stress
- Increase physical activity
- Support nutrition and weight management
- Quit smoking
In the U.S. and Canada, sessions can be scheduled online or by phone. Employees in other countries may schedule a session by phone.
Flyers: US & Canada, Global
Koa Care 360: Mental health app
Access support anytime with a mental health app that uses Cognitive Behavioral Therapy (CBT) techniques to help you:
- Reduce stress and burnout
- Build resilience
- Manage anxiety and depression
- Create healthier thought patterns
- Improve emotional wellbeing
Watch a video to learn more.
To access: Log into guidanceresources.com and click the icon for Digital Self-Care Tools to sign up. Once you register, download the Koa Care 360 app.
To share with family: Koa Care 360 may be shared with family members ages 16 and over. To do so, once logged in to Koa Care 360, click on Settings and Invite a Family Member and follow the prompts.
Group support
ComPsych Huddles
Participate in live virtual sessions designed to support learning, skill-building and connection.
Popular topics include:
- Resilience
- Mindfulness
- Stress Management
- Sleep improvement
- Mood management
- Self-care
View Upcoming Huddles (Adjust the event calendar to your time zone)
Everyday life resources
Sometimes the challenges affecting wellbeing aren’t clinical — they’re practical. Your EAP includes expert resources to help with life’s everyday needs. Available services vary by country.
- Financial resources: budgeting, debt management, retirement, taxes, and insurance
- Legal guidance: family law, divorce, adoption, estate planning, wills, and trusts (plus, a free consultation and discounted local legal representation)
- Caregiving and family support (U.S. & Canada): child care, elder care, special needs, pet care, and caregiver resources
- Work-life services (U.S.): relocation, housing, government assistance, and daily life support
Discounts and savings (U.S.)
Your GuidanceResources program also provides access to valuable discounts and preferred pricing through participating providers and services.
These may include:
- Legal representation discounts
- Financial service savings
- Community and support resources
Browse Discounts (Find deals by searching “Discounts” on the website.)
App: GuidanceNow
You’ll need your GuidanceResources EAP account username and password. If you don’t have an account, register with Org Web ID: AECOM.
