Employee Assistance Program (EAP) and Koa Care 360

EAP – Free and confidential support for you and your family members. 

Managing the demands of everyday life can be challenging, and sometimes we all need a little extra support. That’s where AECOM’s Employee Assistance Program (EAP) comes in. 

Provided by ComPsych GuidanceResources, the EAP provides you and your family members with confidential, 24/7 support. You can access help for a wide range of concerns, including: 

• Relationship concerns 

• Workplace challenges 

• Substance abuse 

• Mental health concerns 

• Financial and legal guidance 

• Caring for loved ones 
• Five free confidential counseling sessions per year, per issue, for you and your family members
• Five free well-being coaching sessions per year, pear issue, for you and your family members

See more ways the EAP can help. 

Getting started 

AECOM employees can log in directly through Microsoft Authenticator.  Select your country location flag, if needed. 

For AECOM employees not connected to MS Authenticator or for family members of AECOM employees, visit guidanceresources.com (Company Web ID: AECOM). After entering AECOM, you will be required to select the country you work in. 

Koa Care 360 – On-Demand Mental Health Support  

As part of the EAP, AECOM offers a mental health digital platform called Koa Care 360. All AECOM employees and their household family members are eligible for this benefit, at no cost to you. 

Available in English, Spanish, German, French and French Canadian, Koa Care 360 is a best-in-class digital tool that uses Cognitive Behavioral Therapy (CBT) methods to help you identify and change negative thoughts and behaviors. 

Get personalized experience to support your mental and emotional wellbeing needs: 

• Manage an ongoing mental health condition 

• Build resilience and handle challenges 

• Lower stress and reduce burnout 

• Create healthy habits 

• Boost your self-esteem 

The platform includes tools and resources, like a robust content library, interactive programs and personalized recommendations on how to improve your emotional well-being. 

Getting started 

To register: 

1. Sign into your ComPsych GuideanceResources account (if you don’t already have an account, set one up using Org Web ID: AECOM). 

2. On the landing page, scroll down and click on Connect Me or Browse All Services. 

3. Under Additional Tools & Resources click the Digital Self-Care Tools tile. 

4. Complete Your Profile by adding your first name (if applicable) and accepting the terms and conditions 

5. Click Start on the Koa Care 360 welcome screen.